FG Orders Telecom Operators to Resolve Network Challenges

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The Minister of Communications, Innovation and Digital Economy, Bosun Tijani, has directed telecommunications operators in Nigeria to urgently address persistent network challenges affecting service delivery across the country.

Tijani gave the directive in a statement issued on Sunday, stating that the Federal Government had already created the necessary conditions for improved performance in the telecommunications sector.

According to him, telecom companies including MTN Nigeria, Airtel Nigeria, Globacom and T2 must now take decisive steps to improve service quality for consumers.

“It is now the responsibility of telecom operators such as MTN Nigeria, Airtel Nigeria, Globacom and T2 to take all necessary steps to resolve network challenges and deliver the level of service Nigerians expect,” Tijani said.

The minister explained that the current administration inherited deep structural connectivity problems caused by years of underinvestment in digital infrastructure.

He said the government responded with both immediate reforms and long-term investments aimed at transforming connectivity across the country.

Tijani disclosed that the government had secured World Bank-backed funding and established a framework for Project BRIDGE, a special purpose vehicle designed to deliver nationwide open-access fibre infrastructure.

He added that fibre deployment and new tower rollouts through NUCAP would begin before the end of the year, while satellite capacity would also be expanded.

According to him, the investments are expected to close foundational infrastructure gaps and improve internet access over the next two to five years.

The minister stated that the goal was to ensure that Nigerians, including small business owners, could access reliable and high-speed internet services without depending solely on unstable mobile connections.

On immediate reforms, Tijani said the government had implemented measures to stabilise the telecommunications industry, including tariff adjustments, designation of telecom infrastructure as critical national infrastructure and efforts to harmonise taxes.

He also cited broader economic reforms such as the removal of fuel subsidies and the floating of the naira as part of efforts to create a stable operating environment for telecom companies.

According to him, operators have now returned to profitability and possess the resources needed to improve network quality and service delivery.

Tijani further disclosed that the Nigerian Communications Commission, NCC, had been empowered to monitor operators, enforce service standards and ensure compliance without interference.

He said the government would rely on reports from the commission and complaints from the public to hold operators accountable in the coming months.

The minister assured Nigerians that improvements in call quality, internet performance and network coverage should soon become noticeable.

He added that operators delivering quality service would be recognised, while those failing to meet expectations could face regulatory sanctions.

“Nigerians should begin to see improvements in Quality of Service and get value that they paid for now and in the future. And we will ensure that the sector delivers,” Tijani said.

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